Usually, it takes 3–7 days to fulfill an order, after which it’s shipped out. The shipping time depends on your location, but can be estimated as follows:

● USA: 3–4 business days
● Europe: 6–8 business days
● Australia: 2–14 business days
● Japan: 4–8 business days
● International: 10–20 business days

LoveJay HQ is located in beautiful Ithaca, NY. But, in order to be more eco and have less waste - we use a print on demand model for LoveJay and work with an order fulfillment company with facilities worldwide!

Before getting in touch with us, please help us out by doing the following:

● Check your shipping confirmation email for any mistakes in the delivery address
● Ask your local post office if they have your package
● Stop by your neighbors in case the courier left the package with them

If the shipping address was correct, and the package wasn't left at the post office or at your neighbor’s, get in touch with us at info@lovejay.co with your order number.

If you did find a mistake in your delivery address, we can send you a replacement order, but shipping will be at your own cost.

You’ll receive a tracking link via email when your order ships out. If you have any questions about your tracking or shipment, drop us a line.

We’re so sorry if the product you ordered arrived damaged. To help us resolve this for you quickly, please email us at info@lovejay.co within a weeks' time with photos of the damaged product, your order number, and any other details you may have about your order. We’ll get back to you with a resolution as soon as possible!

We don’t offer returns and exchanges, but if there’s something wrong with your order, please let us know by contacting us!

Refunds are only offered to customers that receive the wrong items or damaged items. If any of
these apply, please contact us at info@lovejay.co with photos of wrong/damaged
items and we’ll sort that out for you.

We got you!! The order ships with a pack list that does not contain the price -- so you're all set!

An additional customs and tax fee can occur on international orders. This fee is not in our control and is assessed by your local customs office. Customs policies vary widely for every country so please check with your local customs office directly to see if they apply duties and taxes to your purchases.